Skip links and keyboard navigation

From the Director-General

Jamie Merrick—Video Transcript

We are living in a time of genuine change and opportunity. Breakthrough technologies are changing the very nature of the economy, and offer new possibilities to redesign public services.

Fortunately, Queensland is well placed to not only respond, but also shape the future. We are the most entrepreneurial state in the nation. Our universities and research organisations produce world-class research. Across the state, there is a deep history and enduring commitment to innovation—to make lives better, and communities stronger and more prosperous.

This annual report sets out our achievements and the value we deliver for and on behalf of Queenslanders. It is also a vital part of our accountability and performance framework. It demonstrates clearly the role we play in delivering the objectives of the government.

We recognise as a department that we must walk the journey we advocate. Designing services around the people and businesses we are here to serve. Thinking digital and embracing new technology. Finding new ways to solve problems. Constantly exploring new business models that could unlock greater value for citizens, businesses and our partner agencies.

Our efforts are gaining traction. This annual report provides rich examples of progress made in our three service areas: advancing Queensland through innovation, services for Queenslanders, and services for government.

We are also changing the way we do business as an agency—and industry is responding. In 2015–16, we doubled the number of contracts we had with small and medium sized businesses. In the last year, we have more than doubled that again. Through our lead role in the Testing within Government and the Small Business Innovation Research programs, we are making the Queensland Government a smarter lead customer for innovation. Not only is this delivering smarter and lower cost public services, it is also supporting the growth of Queensland businesses.

I would like to thank our partners, without whom we would not have made the impact we have. The journey of Advance Queensland has been one marked by shared purpose, intensive collaboration and a willingness to ‘give back’ to the community. In particular, I would like to acknowledge Mark Sowerby, Queensland’s first Chief Entrepreneur. Mark has worked tirelessly to inspire and support entrepreneurs across the length and breadth of Queensland. He leaves a considerable legacy and with a community galvanised to follow the course he has helped to chart.

I also want on behalf of the staff and leadership team of Department of Science, Information Technology and Innovation (DSITI) to thank the Mayor, councillors, traditional owners, CEO and community of Wujal Wujal. We respect and appreciate deeply the generosity with which we have been welcomed into the community. Individually and collectively, we at DSITI have been enriched through the work we do together and the knowledge that has been shared.

Finally, I would pay tribute to the staff of the department. Each and every day, through acts of great ingenuity and determination, they help to deliver change.

Never was this better demonstrated than through the roles we played in support of the response to and recovery from tropical cyclone (TC) Debbie. This ranged from deploying buoys to track the path of TC Debbie, assessing coastal impacts, and our reservists providing on the ground support to communities, to fielding 110,000 SES, community recovery and Housing Hotline calls and processing more than 64,000 recovery payments.

It is this drive, expertise and creativity that give me such optimism for the future of the agency. As this annual report demonstrates, we should be proud in all that has been achieved. We have set great foundations to build upon, as we seek continuously to improve the services we provide for Queensland.

Jamie Merrick

Creative Commons Attribution 4.0 International (CC BY 4.0)
Last updated
9 October 2017
  1. Is your feedback about:
  2. (If you chose ‘website’ above)

    Page feedback

    1. How satisfied are you with your experience today? *
  3. (If you chose ‘service’ above)

    Feedback on government services, departments and staff

    Please use our complaints and compliments form.