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2016–17: performance highlights

DSITI performance against the DSITI Strategic plan 2016–2020 key performance indicators

Key performance measures 1

2016–17 target/est.
2016–17 actual

Number of recipients awarded Advance Queensland funding (total to date)—DSITI only 2

Target N/A. Actual 705

Percentage of Engaging Science Grants funds directed to regions 3

Target 50%
Actual 71%

CITEC ICT service availability

Target 99.5% Actual 99.98%.

Number of visits from regional Queensland to

Target N/A. Actual 3,836,723.

Number of DSITI data sets made available through open data 4

Target 281. Actual 288.

Percentage of reduction in accommodation floor space/FTE 5

Target 3%. Actual 11.8%.

Operating expenses budget vs actual variance 6

Target +/-2%. Actual 0%.

Customer/client satisfaction rate %: 7


View text data table

Customer/client satisfaction rate
Business area Target Actual
Strategic policy and innovation 85% 95%
SSQ customers 85% 97%
Science customers 87% 95%
CITECT IB customer 80% 91%
Queensland Shared Services 80% 61%


  1. The measures included in this table should be viewed in conjunction with the service standards reported in 02. Our service performance.
  2. Total to date includes 2015–16.
  3. Results calculated based on project delivery location.
  4. Results include the total number of data sets published by DSITI on the Open Data Portal and is an indicator of DSITI’s contribution to the whole-of-government target for the publication of datasets to the Queensland Government Open Data Portal.
  5. Reduction in footprint as a result of phase 1 CBD consolidation project.
  6. The result is based on revised budget and expenses including only the major categories of employee expenses, supplies and services, and other expenses.
  7. DSITI conducts customer satisfaction surveys at various divisional and business unit levels. The results included in this list are a representation of the satisfaction rate across the department. Refer to 02. Our service performance for details of all of the surveys conducted across the department.
Creative Commons Attribution 4.0 International (CC BY 4.0)
Last updated
9 October 2017
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