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QSS proactively protecting customers

As hackers and fraudsters become more sophisticated in their methods, Queensland Shared Services (QSS) has taken a proactive approach to safeguard the integrity of their processes and payments to vendors.

Its approach means QSS is protecting its customers and saving millions of dollars in potential loss from fraud.

In August 2016, QSS facilitated a Finance Assurance Forum with customer agencies and representatives from Queensland Audit Office, Queensland Government Chief Information Office and Queensland Police Service to find ways to collectively prepare against security and fraud threats.

The QSS Accounts Payable, Master Data and Payroll teams patiently contacted all vendors who had changed their bank details since January 2016, making more than 5500 phone calls to confirm bank account details to mitigate any payment issues.

Implementing Continuous Control Monitoring (CCM) as an internal control application helped to further safeguard against fraud and errors. CCM automates system validations beyond what is available in the core finance system, and identifies possible duplicate payments, duplicate vendor records, discrepancies in vendor records and possible fraudulent activity.

Since CCM began in January 2017, more than 1.2 million invoices have been uploaded, with more than 60,000 potential duplicates detected for review. Of these, only about 800 items were found to be actual duplicates needing correction, less than 0.07 per cent of all transactions.

With these proactive measures in place, QSS is continuing to put its customers first and protecting them from scams, fraud and security threats.

Creative Commons Attribution 4.0 International (CC BY 4.0)
Last updated
9 October 2017
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