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Eve is the voice technology of the future

Thanks to an Australian-first technology partnership, Eve is programmed to greet visitors at reception

Thanks to an Australian-first technology partnership, Eve is programmed to greet visitors at reception

An Australian-first partnership with cloud technology specialist Axalon, a Google Home speaker called Eve greets visitors at reception. Configured for conversation, Eve directs visitors to meeting rooms and notifies staff on their desk phone or by text message their visitors have arrived

Arriving at level 33 of 1 William Street—the department’s headquarters—is a new experience for visitors.

Thanks to an Australian-first partnership with cloud technology specialist Axalon, a Google Home speaker called Eve greets visitors at reception.

Configured for conversation, Eve directs visitors to meeting rooms and notifies staff on their desk phone or by text message when their guests have arrived.

But it’s not about the visitor experience alone. Eve is rewarding the department with improved workplace productivity.

The reception area is located separately to the main office, making it unproductive and impractical to have it staffed full-time for irregular visitor arrivals. With Eve, the department can streamline its work, operate efficiently and free up two people to do more complex and valuable activities.

Eve’s arrival followed Axalon’s involvement in the Testing Within Government (TWiG) program, which invites businesses to partner with government to solve specific challenges. Axalon had worked on an environmental monitoring solution during TWiG, and during World Science Festival operated an interactive water buoy that relayed water quality data from the Brisbane River.

As an early adopter of Google Home technology—which has recently been released in Australia—Eve shows the benefits that follow government and business working together. She’s also the voice of the future, with Global technology firm Gartner predicting that, by 2020, ‘voice first’ interactions will drive 30 per cent of web browsing.

Licence
Creative Commons Attribution 4.0 International (CC BY 4.0)
Last updated
9 October 2017
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